1.1 The Guruz Website helps Students to find Tutors (Guruz) and Institutes , Tutors (Guruz) and Institutes to market their services, and for Students to book and pay for Lessons. All of these terms and conditions apply to Students and Tutors (Guruz) and Institutes, unless they specifically state otherwise, or are marked with a "T", when they only apply to Tutors (Guruz) and Institutes. Clause 5 only applies to Tutors (Guruz) and Institutes. These terms and conditions replace any previous versions of them.
1.2 The Guruz Website is owned and operated by Digiliti Ltd, trading as Guruz. Guruz is a limited liability company registered in England and Wales under company number 08575114. Guruz's registered office is at 48 Dagenham Road, Romford, London, England, UK. RM7 0BU. Guruz's other contact details are set out on the Website, which is at https://Guruz.co.uk.
1.3 A User may register on the Website as a Student or as a Tutor (Guru) and Institute. A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier.
1.4 By registering on or using our Website, the User agrees to be bound by these terms and conditions. These terms and conditions are legally binding – every User should read them fully before agreeing to them. (Please print or save these terms for future use as Guruz will not keep a file copy specifically for the User and Guruz cannot guarantee that they will remain accessible on the Website in future.) If a User does not wish to be bound by these terms, they should not use the Website.
1.5 ("T") Where the person who agrees these terms and conditions contracts on behalf of a company/organisation, they hereby confirm that they have authority to act on behalf of that entity.
1.6 Certain words are defined in clause 15 (Definitions) of these terms and conditions and are capitalised throughout.
This clause sets out what Guruz promises to do:
2.1 To help Tutors (Guruz) and Institutes and Students to meet by allowing Tutors (Guruz) and Institutes to advertise their professional tuition services on the Website, and Students to book and pay for Lessons
2.2 To maintain a functioning Website, including communication systems, a booking platform and Online Classroom, wherever possible. Guruz cannot guarantee that the Website will always be available, or that it will always work, but it will try to have it up and running properly at all times. Every now and again, the Website might need to be taken offline for maintenance purposes.
2.3 To communicate any planned maintenance of the Website or downtime.
2.4 To use reasonable endeavours (which means to try hard!) to keep the Website free from viruses and worms.
2.5 To use reasonable endeavours to check the identity of all Tutors (Guruz) and Institutes and the background checks of Tutors (Guruz) and Institutes who have Background Checked Status. (But if a Student is concerned about any Tutor, do not meet a Tutor alone.)
2.6 To decide when a Tutor’s profile is sufficiently complete to be set live on the Website and be accessible by other Users.
2.7 To communicate new Bookings, confirmation of Bookings and cancellations, to both Students and Tutors (Guruz) and Institutes via the Website and by email (except where a Student or Tutor (Guru) or Institute has chosen to alter their notification settings to exclude email communication).
2.8 To endeavour to ensure that each Student’s payment of Lesson Fees and the payment of each Tutor’s Tutor Fees are processed promptly and usually within 7- 10 days of a Lesson, when there is no Complaint or Failed Payment.
2.9 To endeavour to ensure that each Student’s payment of Course Fees and the payment of each Institute’s Course Fees are processed promptly and usually within 7- 10 days after the registration end date of the course, when there is no Complaint or Failed Payment.
2.10 Students can file a complaint through the website within 24 hours of completion of the lesson by using admin intervention for one-one lessons
2.11 After the deadline for complaints/refunds for both one-one lessons and for courses, Guruz platform will not intervene for disputes and hence not be liable for refunds
2.12 To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.
2.13 To endeavour to ensure that refunds to Students are made promptly in accordance with these terms and conditions.
2.14 To endeavour to ensure that Failed Payments are processed promptly and in accordance with these terms and conditions.
2.15 To take precautions Guruz considers appropriate to protect Students' and Tutors (Guruz) and Institutes' information.
2.16 To monitor postings made on the Website and messages sent between Students and Tutors (Guruz) and Institutes. Guruz does so in the hope of helping Students and Tutors (Guruz) and Institutes meet, but also to stop misuse of the Website, as set out in these terms and conditions.
3.1 Users are responsible for their own security in conjunction with the services through the Website, both online and offline.
3.2 Users are solely responsible for the material they post on the Website, including messages sent, and they must not post defamatory, offensive or illegal material.
3.3 Users must immediately report to Guruz any defamatory, offensive or illegal material they view on the Website.
3.4 Users must exercise their own judgement regarding the accuracy of information provided on the Website. Guruz cannot and does not guarantee that all of the content on the Website is complete, accurate or up-to-date.
3.5 Users must contact Guruz immediately if they believe their password has been compromised. Users will be responsible for the actions of any interactions conducted in their name until they have notified Guruz that they believe their password has been compromised.
3.6 Users must not use the Website with the intention of engaging directly with other Users outside of the Guruz environment. Users must not promote opportunities or services of any company other than Guruz on the Website.
3.7 Users agree to abide by the Privacy Policy provided through the Website.
3.8 Any User who fails, in Guruz’s opinion, to comply with these terms and conditions may be immediately suspended from using the Website and any related services. Guruz reserves the right to cancel any existing bookings in such circumstances.
4.1 Guruz is not responsible for the acts or omissions of Students or Tutors (Guruz) and Institutes and is solely responsible for its own acts or omissions.
4.2 Students must be at least 18 years old to book a Tutor or Course for themselves. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition from a Tutor via Guruz. Guruz is not responsible for any dispute between a person under the age of 18 and a parent or guardian.
4.3 Students must ensure that all of their personal details and contact information are accurate and up-to-date. Guruz will contact Students by email.
4.4 When a Booking is made more than 24 hours in advance of the start time of the first Lesson, Students have up to 12 hours before their first Lesson with a new Tutor is due to commence to confirm the Booking. When a Booking is made within 24 hours of the start time, Students have up to 2 hours before their first Lesson with a new Tutor is due to commence to confirm the Booking.
4.5 To confirm a Booking for their first Lesson with a Tutor, the Student must enter, or have already entered, valid payment details on the Website.
4.6 When a Booking is confirmed, the Student enters into a direct contract with the Tutor for the provision of Lessons and Guruz accepts no liability in relation to the Tutor’s provision of lessons.
4.7 When a confirmed Booking exists, the Student must ensure that they have a valid debit/credit card registered on the Website, with sufficient funds to cover the Booking.
4.8 Students can cancel the lesson 24 hours before scheduled time.
4.9 Students must ensure that they have given enough information to the Tutor, including their correct address, to allow the Lesson to take place. If a Lesson is to take place at the Student’s home, the Student must provide a suitable setting for tuition.
4.10 Students must use their own judgement about the services of Tutors (Guruz) and Institutes detailed on the Website. Although Guruz undertakes certain checks to assess the suitability of each Tutor prior to setting their profile live on the Website, Students are responsible for checking the credentials, expertise, references, qualifications and insurance policies of any Tutor with whom they confirm a Booking.
4.11 Students are responsible for checking that Bookings made by Tutors (Guruz) and Institutes on their behalf are done so correctly and understand they will be informed of these Lessons by email (except where a student has chosen to alter their notification settings to exclude email communications) and through the Website only.
4.12 Students are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. No refunds will be made in the event that Students are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of Guruz failing to provide the services outlined in clause 2.2 of these terms and conditions.
4.13 Any Student who fails, in Guruz's reasonable opinion, to comply with these terms and conditions may be immediately barred from using the Website and any related services. Guruz reserves the right to cancel any existing Bookings in such circumstances.
4.14 Cancellations: Students may cancel any Booking, without incurring any charge, by giving more than 24 hours' notice for on-one lessons. For course bookings, students may cancel before the end of the registration date.
4.15 Nothing in these terms and conditions affects a Student's statutory rights.
4.17 Simply by agreeing to these terms and conditions, a Student is not required to sign up with any Tutor (Guru) or make any Bookings.
4.18 Subject to paying for any Bookings used, a Student may cease to use the Guruz service at any time.
5.1 Tutors (Guruz) and Institutes are not employees of Guruz and are solely responsible for their own actions both on and off the Website.
5.2 Tutors (Guruz) must be at least 18 years old.
5.3 Tutors (Guruz) must be legally entitled (possessing the relevant immigration status where relevant) to work in the UK on a self-employed basis.
5.4 If Tutors (Guruz) contact Students who are under 18, they must ensure that these Students are represented by a parent or legal guardian who gives consent for the Student to receive tuition.
5.5 Tutors (Guruz) and Institutes are responsible for ensuring that the personal information they provide and their personal statements on the Website are accurate and in no way misleading. They must update this information promptly to maintain its accuracy.
5.6 Tutors (Guruz) must disclose any criminal convictions or cautions they may have to Guruz, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.
5.7 Tutors (Guruz) and Institutes claiming Background Checked Status must meet the requirements set out in clause 15.4 of these terms and conditions.
5.8 Any Tutor who, in Guruz's opinion, fails to comply with these terms and conditions may be immediately barred from using the Website and related services. Guruz reserves the right to cancel any existing Bookings at any time in such circumstances.
5.9 Tutors (Guruz) and Institutes must use their own judgement about whether they wish to offer their tuition services to each individual Student. Tutors (Guruz) and Institutes must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.
5.10 Tutors (Guruz) and Institutes are responsible for setting their own Fee. They must not undercut Guruz and must, therefore, set their Tutor Fee on the Website for an amount which is as good as the fee they offer to students outside of Guruz.
5.11 Tutors (Guruz) and Institutes agree that they will be ranked on the Website based on a mixture of profile data, Student ratings and number of Lessons taught. Positive Student ratings, prompt messaging, repeat Bookings and a greater amount of Lessons taught will contribute to Tutors (Guruz) and Institutes being ranked higher on the Website's search engine results. Guruz reserves the right to change the way Tutors (Guruz) and Institutes are ranked at any time.
5.12 Tutors (Guruz) and Institutes should make Bookings for Lessons and respond to messages received from Guruz and Users promptly.
5.13 For any meetings (including lessons, trials or assessing student need) with a Student found via Guruz's Website, Tutors (Guruz) and Institutes must make a Booking to account for this time using the Website. Tutors (Guruz) and Institutes agree not to solicit Students or disintermediate Guruz, or attempt to solicit Students or disintermediate Guruz, in any way, at the time of booking any Lesson with any Student, during any period of confirmed Bookings with any Student or at any time within six months of the date of the most recent Booking with the relevant Student (the "Tutor Restriction Period").
5.14 Tutors (Guruz) and Institutes must only make Bookings for Lessons in accordance with the instructions of their Students. If Tutors (Guruz) and Institutes make Bookings for additional Lessons which they fail to deliver, they will be liable to refund to the Student directly any Tutor Fee they have received for any such Bookings.
5.15 If the students fails to join the session then there will be no refund provided in case of admin intervention
5.15 If the Guru fails to join the session then the student will be provided a full refund using the admin intervention process on the website
5.17 Tutors (Guruz) and Institutes must not complete or intend to complete coursework, or any similar assignments, on behalf of Students.
5.18 Tutors (Guruz) and Institutes must ensure that all written communication with Students to organise Bookings and arrange Lessons takes place via the Website.
5.19 Tutors (Guruz) and Institutes shall indemnify Guruz for all claims and liabilities arising out of any use by the Tutor of the Website, including any costs and expenses incurred.
5.20 Tutors (Guruz) and Institutes are responsible for ensuring that they have the correct equipment to be able to access the Online Classroom prior to an Online Lesson. Tutors (Guruz) and Institutes will be liable to refund any fees received for an Online Lesson in the event that they are unable to access the Online Classroom for whatever reason, save where such inability to access the Online Classroom arises as a result of Guruz failing to provide the services outlined in clause 2.2 of these terms and conditions.
5.21 Tutors (Guruz) and Institutes are responsible for ensuring that they have the correct Lesson location and are at the Lesson location ready to teach at the agreed time as booked on the Website. Tutors (Guruz) and Institutes who are late for a Lesson must provide evidence that they contacted the Student directly to make them aware of their lateness and that the Student was happy to take the Lesson at a later time. Any Tutors (Guruz) and Institutes who fail to do so will be liable to refund to the Student any Tutor fee they have received for the relevant booking.
6.1 The Lesson Fee payable by a Student for a Lesson will be displayed on the Website at the time of confirming a Booking. The Lesson Fee will also be displayed on the Student’s lessons dashboard on the Website, in Lesson reminder emails and, following Lessons, in emails confirming receipt of payment.
6.2 A Lesson Fee is the combination of the Tutor Fee, which will be collected by Stripe on behalf of Guruz, and Guruz’s Platform Fee. All fees include any applicable VAT or other sales tax.
6.3 The Platform Fee is payable by the Guru/Institute in exchange for the provision of the services listed in clause 2 of these terms and conditions. The Platform Fee will be determined based on the number of hours of Lessons taught by the Tutor prior to the Lesson.
6.4 A Tutor’s /Institute’s fee for a Lesson/Course will represent 75-85% of the Lesson Fee due for that Lesson/ Course. The percentage of the Lesson/Course Fee that represents the Tutor/ Institute Fee, received by Guruz as agent for the Tutor/Institute , will be determined based on the number of hours of Lessons taught by the Tutor/Institute prior to the Lesson, as set out on the Website.
6.5 The Student authorises Guruz to instruct Stripe to charge their credit/debit card 24 hours after the scheduled end time of each Lesson for the Lesson Fee attached to the relevant Booking.
6.6 If any Student cancels a Booking less than 24 hours before the relevant Lesson is due to commence, payment may be taken less than 24 hours after the Lesson is due to end.
6.7 If any Student makes a Complaint (claiming for a Missed Lesson, raising a refund request, or making a claim against Guruz’s 100% satisfaction guarantee), charges may nevertheless be processed as usual to collect payment, and refunded as appropriate, in accordance with these terms and conditions.
6.8 For Online Lessons, Students will be charged the full Lesson Fee, provided the Tutor attended the Online Classroom for at least 15 minutes from the Lesson’s scheduled start time. No charge will be made to the Student if a Tutor does not attend for at least the first 15 minutes of a Lesson and, therefore, give the Student sufficient opportunity to attend.
6.9 If a Lesson does not take place because a Student does not attend (whether in person or via the Online Classroom, as applicable), the Student will be charged the full Lesson Fee.
6.10 Payment processing services on Guruz's Website are provided by Stripe Payments Europe, Ltd trading as Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement – United Kingdom (together, the “Stripe Terms”). By agreeing to these terms and conditions or continuing to operate as a Tutor on Guruz's Website, the Tutor agrees to be bound by the Stripe Terms, as the same may be modified or amended by Stripe from time to time; and Tutor agrees to provide Guruz with accurate and complete information about themselves and, where relevant, their business, and each Tutor authorises Guruz to share with Stripe such information and transaction information related to Tutor's use of the payment processing services provided by Stripe.
6.11 Stripe normally transfers a Tutor's Tutor Fee from the Tutor's Stripe connected account to the Tutor's nominated account within 7-10 days following a Lesson, provided the relevant ID has been provided and passes Stripe’s verification process.
6.12 Tutor’s earnings may be held in Escrow until Stripe’s verification requirement is completed.
7.1 A Student may cancel a Booking at any point before the scheduled start time of a Lesson.
7.2 A Student may only cancel a Lesson by cancelling the relevant Booking on the Website. Cancellations made through direct contact with the Tutor, such as by text or phone, and not through the Website, may result in charges still being made to a Student’s account.
7.3 Cancellations made 24 hours or more hours before a Lesson is due to commence will incur no charge.
7.4 Bookings cancelled by a Student less than 24 hours before a Lesson is due to commence may incur a charge. Guruz leaves it to the Tutor's discretion whether to accept the cancellation request and not charge any Lesson Fee
7.5 Tutors (Guruz) and Institutes may cancel a Booking at any time prior to a Lesson taking place. To do so, Tutors (Guruz) and Institutes must inform the Student directly via the Website and cancel the Booking on the Website. In the event of a Tutor cancelling a Booking, the Student will not be charged any Lesson Fee or, if the Student has paid the Lesson Fee, will receive a full refund.
7.6 Bookings cannot be cancelled after the Lesson has started.
8.1 As defined at the end of these terms and conditions, a “Complaint” covers any cause for the Student to seek a refund as a result of the service provided by the Tutor/Institute, including, but not limited to, a Missed Lesson (where the Tutor/institute did not attend a Lesson booked on the Website) or a claim about quality (where the Student feels that the service provided by a Tutor/Institute falls below the standards they reasonably expected).
8.2 A Student should inform Guruz of a Complaint by using admin intervention on the website or email within 7 days after the scheduled finish time of the relevant Lesson for one-one lessons or within 24 hours of the first day of the course delivered by the institute for a refund.
8.3 When a complaint has been received from a student, Guruz platform will contact the Tutor (Guru)/ Institute within 72 hours of the complaint being received, by email and text message to inform the Tutor that a complaint has been raised.
8.4 Should a Student inform Guruz platform of a complaint within 7 days after the scheduled finish time of the relevant one-one Lesson or 24 hours of the first day of the course delivered by the institute, the Tutor (Guru)/Institute has 48 hours to inform Guruz through the Website of their desire to dispute the complaint (and reject the associated refund request). Should the Tutor not dispute the complaint through the Website within 48 hours of being notified of the complaint, Guruz, as the agent of the Tutor (Guru), will instruct Stripe to process a full refund to the Student of the Tutor Fee. Guruz reserves the right, as a goodwill gesture, to instruct Stripe to process a refund of the Platform Fee for the Booking related to the Lesson the complaint is regarding. Guruz will promptly inform the Student of the Tutor’s decision whether or not to uphold their complaint by email and, if upheld, authorise the associated refund.
8.5 Should a Student inform Guruz platform of a complaint more than 7days after the scheduled finish time of the relevant one-one Lesson or within 24 hours of the first day of the course delivered by the institute , the Tutor (Guru)has 48 hours to inform Guruz by email of their desire to uphold the complaint (and authorise Guruz on the Tutor’s behalf to award the associated refund of the Tutor (Guru) Fee). Should Tutors (Guruz) and Institutes not contact Guruz platform within 48 hours to uphold the complaint, Guruz, as the agent of the Tutor(Guru), will inform the Student by email of the Tutor’s(Guru) decision to reject their complaint and reject the associated refund request.
8.6 Should the Student and Tutor(Guru)/Institute not reach an amicable agreement regarding a complaint, the Student is entitled to make a claim against the Tutor(Guru) in relation to the complaint. As set out in clause 8.7, Guruz accepts no liability in relation to complaints and the services provided by a Tutor.
9.1 As defined in clause 16.5, ‘Failed Payment’ means an outstanding Lesson Fee for a Booking, for which Stripe, as instructed by Guruz Platform, has been unable to make a successful charge against the payment details provided by the Student.
9.2 In the case of a Failed Payment still being outstanding 24 and 72 hours after the scheduled end of the relevant Lesson, the Student authorises Guruz Platform to automatically instruct Stripe to retry the charge.
9.3 The Student can also give Guruz Platform consent by phone, email, SMS or support messages to instruct Stripe to retry payments for any outstanding Failed Payment.
9.4 As the agent of the Tutor and Institutions, Guruz Platform reserves the right to protect the Tutor and Institution from further loss of earnings by cancelling Lessons and their associated Bookings at any point with a Student who has an outstanding Failed Payment (including for a Student who has an outstanding Failed Payment for a Booking with another Tutor or Institution)
9.5 In the case of a Failed Payment still being outstanding 96 hours after the scheduled end of the relevant Lesson, Guruz Platform will cancel all of the Student's further Bookings and inform the Tutor that Stripe has been unable to collect payment on their behalf. The Tutor or Institution must not make any further Bookings for Lessons with the Student until the Failed Payment has been settled by Stripe making a successful charge for the full Lesson Fee.
9.6 As the agent of the Tutor and Institution, Guruz Platform may continue to seek payment to cover Failed Payments from the Student for ninety days following the scheduled end of the relevant Lesson, by contacting the Student by email, SMS and/or phone.
9.7 The Student accepts that Guruz Platform reserves the right to pass bad debts for Guruz’s Platform Fees to third party debt collection services, and acknowledge that their credit rating may be affected.
9.8 Guruz Platform will not be liable to the Tutor or Institution for any lost earnings resulting from any Failed Payment.
9.9 Guruz Platform without obligation, reserves the right to pay the Tutor or Institution, as a gesture of goodwill, an amount equal to the Tutor Fee for any Lessons for which there has been a Failed Payment. This right is entirely at the discretion of Guruz.
10.1 Guruz Platform seeks to provide the best service possible and provide a safe experience in which children can learn.
10.2 Any User who is the parent or gaurdian of a child under the age of 18 who has a Lesson with a Tutor or Institution should not leave the child in the sole care of that Tutor or Institution.
10.3 All Tutors or Institution must comply with the The Tutors' Association Child Protection Policy, whether or not they are a member of The Tutors' Association, and all relevant legislation and government guidance. The Policy can be found at this link: https://img1.wsimg.com/blobby/go/1a668a6b-1c3c-4fdd-ad54-243a369a420a/downloads/1cksgq6k5_30316.pdf
10.4 If any User has a concern regarding child protection, they should contact Guruz Platform immediately.
10.5 Guruz Platform’s designated Child Protection Officers are Amjad Ali and Saba Ifthikhar
10.6 A parent of gaurdian must register o Guruz platform where a student is under the age of 18
11.1 Nothing in these terms and conditions in any way limits or excludes Guruz platforms liability for negligence causing death or personal injury or for anything which is not permitted by law to be excluded or limited.
11.2 All Users must give Guruz platform a reasonable opportunity to remedy any matter for which Guruz platform is potentially liable before incurring any costs remedying the matter themselves.
11.3 Guruz platform shall not be liable for any loss or damage caused by it or its employees or agents in circumstances where:
there is no breach of a legal duty of care owed by Guruz Platform or by any of its employees or agents; such loss or damage was not reasonably foreseeable by both parties; or such loss or damage is caused by the User, for example by not complying with these terms and conditions.
11.4 To the extent permitted at law, the User will be liable for any reasonably foreseeable loss or damage Guruz platform suffers arising from the User's breach of these terms and conditions or misuse of the Website (subject of course to Guruz platform’s obligation to mitigate any losses).
11.5 The following clauses apply only if the User is not a consumer:
12.1 When submitting material to Guruz, Students and Tutors (Guruz) and Institutes also grant to Guruz a non-exclusive, royalty-free, non-terminable licence to copy, modify, distribute, show in public and create derivative works from that material.
13.1Guruz may change these terms and conditions by posting the revised version on the Website at least 14 days before they become effective. Please check the Website from time to time. Users will be bound by the revised terms and conditions if they continue to use the Website or the services following the effective date shown.
14.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction to settle any such dispute or claim will be decided only by the courts of England.
14.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
15.1“Booking” means the booking attached to an individual Lesson or Course on the Website.
15.2 “Complaint” means a claim by a Student that either the service provided by a Tutor (Guru) or Institute falls below the standards the Student expected of a tutor /Institute introduced by Guruz, or, that there was a Missed Lesson.
15.3 “Content” means all information of whatever kind (including information, service provider listings, profiles, Reviews), published, stored or sent on or in connection with the Website.
15.4 Background checks must have been awarded within 2 years of the date on which a Tutor creates an account on the Website, and within 3 years at any point in time thereafter. Within these time frames, background checks will be accepted if they are an enhanced check provided by the Disclosure and Barring Service, Disclosure Scotland or Access Northern Ireland. Guruz cannot verify any claim made by Tutors within their profile or in any of other communication which relates to them having a valid background check other than through the awarding of the “Background Checked Status”.
15.5 Guruz cannot verify any claim made by Tutors (Guruz) and Institutes within their profile or in any of other communication which relates to them having a valid background check other than through the awarding of the “Background Checked Status”.
15.6“Failed Payment” means an outstanding Lesson Fee for a Booking, for which Stripe, as instructed by Guruz, has been unable to make a successful charge against the payment details provided by the Student.
15.7“Lesson” means, unless otherwise specified, a one-to-one tuition lesson between a Student and a Tutor, including both in-person and online sessions.
15.8“Lesson Fee” means the combination of the Tutor Fee and the Platform Fee.
15.9“Online Classroom” means Guruz’s own online lesson space which is made available to Users at the time of booked Online Lessons.
15.10 “Online Lesson” means either a one-to-one tuition lesson between a Student and a Tutor (Guru) or a group lesson between the student and the institute delivered through Guruz’s Online Classroom.
15.11 “Platform Fee” means the fee charged by Guruz to Students for the provision of Guruz’s services.
15.12 “Review” means any review, comment or rating.
15.13 “Stripe Terms” means the terms set out by Stripe Payments Europe, Ltd trading as Stripe, as set out within the Stripe Connected Account Agreement, which includes the Stripe Services Agreement – United Kingdom.
15.14 “Student” means a User who has registered a student account on the Website. The Student must be at least 18 years old. Where the learner is under 18 years old, the Student will be their parent or guardian.
15.15 “Guru” means a User who has registered a tutor account on the Website.
15.15 “Guru Fee” means that part of the Lesson Fee which is collected by Guruz as agent for the Tutor as described in clause 6.4.
15.17 “User” means a person who uses our Website (whether or not they have registered an account with us).
15.18 “Website” means the website on the domain https:/Guruz.co.uk or https://Guruz.co.uk.